(1) Do you ship internationally?
Answer: No, we currently only offer shipping within the United States. We do not ship to Hawaii, Alaska, international locations, PO Boxes, or APO, FPO, and DPO addresses.
(2) What shipping method do you use?
Answer: We provide standard shipping.
(3) Do you offer free shipping?
Answer: No, we do not offer free shipping within the United States.
(4) What is the shipping cost?
Answer: The shipping fee is $9.75.
(5) What are the processing and shipping times?
Processing time: 1 – 3 business days (Monday to Friday)
Shipping time: 4 – 7 business days (Monday to Friday)
(6) What payment methods do you accept?
Answer: We accept the following credit cards: Visa, JCB, American Express, and MasterCard.
(7) Is my billing information secure?
Answer: Yes, Shapefan employs Secure Sockets Layer (SSL) technology with 128-bit encryption to provide a secure shopping experience. This technology protects sensitive data such as passwords and credit card numbers during online transactions. All forms on our website are secured using SSL, ensuring your personal information remains private and safe.
(8) When will my card be charged?
Answer: Your card will be charged immediately after you complete your order.
(9) Are there specific hours for placing orders?
Answer: No, we accept orders online 24 hours a day, 7 days a week.
(10) Is the shipping charge refundable?
Answer: No, the shipping charge is non-refundable.
(11) What should I do if I received damaged or incorrect items?
Answer: If you received damaged or incorrect items, please contact us immediately.
(12) What if my tracking number isn’t working?
Answer: Please allow 24 – 48 hours for the tracking number to become active.
(13) How can I cancel my order?
Answer: If you wish to cancel your order, please notify us via email within 24 hours. Once your order has been shipped, it cannot be canceled.
(14) How can I get in touch with you?
Answer: You can visit our “Contact Us” page for further assistance.