Returns and Refunds Policy
At Charmcovenow, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not fully satisfied with your order, we have made the return process as simple as possible for your convenience. Please take a moment to review the details of our updated policy below:
Eligibility Criteria:
For a successful return, the item must remain unused, in the same condition as when received, and within its original packaging. Please note, certain products such as personalized or intimate items may not be eligible for return due to hygiene or customization reasons.
30-Day No-Questions-Asked Return Window:
We offer a 30-day no-questions-asked return policy, starting from the date of delivery. During this time, you may return any item for a full refund or exchange, no questions asked. After this 30-day period, we regret that we are unable to process returns or exchanges.
Return Authorization (RA) Procedure:
Before initiating any returns, please contact our customer service team to obtain a Return Authorization (RA) number. Returns without an RA number may not be accepted.
Refunds (If Applicable):
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed back to your original payment method within a reasonable timeframe. Please note that refunds may be subject to deductions such as restocking fees, return shipping costs, or applicable taxes.
Delayed or Missing Refunds (If Applicable):
If your refund has not appeared in your account within the expected timeframe, we recommend checking your bank account or credit card statement first. If the refund is still not showing, please contact your financial institution. If you need further assistance, don’t hesitate to contact our customer service team, and we’ll help you resolve the issue.
Returns for Sale Items (If Applicable):
Products purchased on sale or at a discounted price may be returned; however, the refund will be based on the discounted price you originally paid.
Exchanges (If Applicable):
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability, and you may be responsible for any price differences or additional shipping costs.
How to Initiate a Product Return:
To initiate a return, please follow these steps:
- Contact our customer service team to request a Return Authorization (RA) number and receive instructions on how to return the item.
- Securely package the item, either in its original packaging or a suitable alternative. Be sure to include any tags, accessories, or documentation that came with the product.
- Clearly mark the RA number on the exterior of the package.
- Send the return package to the address provided by our customer service team. For your peace of mind, we recommend using a trackable shipping service.
Restocking Fee:
Certain returns may incur a restocking fee. This fee covers the costs associated with processing, inspecting, and restocking the returned item. Our customer service team will inform you of any applicable restocking fees during the return process.
Return Shipping Costs:
The customer is responsible for covering return shipping costs unless the return is due to an error on our part (such as sending the wrong item or a damaged product). Return shipping costs may be deducted from your refund, unless otherwise stated.
For any additional inquiries or help with returns and refunds, please contact our customer service team at [email protected]. We’re dedicated to providing you with a smooth and hassle-free return experience, ensuring that you’re completely satisfied with your purchase.